Privacy Policy

About this policy

This policy explains how Timar Pty Ltd (ACN 660 361 866), trading as Timar Buyers Agency and Timar Property Management ("Timar", "we", "us"), collects, uses, stores and shares personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The information we collect

We only collect what we need to provide our services. Depending on how you deal with us, this may include:

• your name, email address, phone number and postal address
• your property goals, budget, preferred locations and the type of property you want
• financial details you choose to share, such as borrowing capacity, finance pre-approval, deposit and income, so we can recommend suitable properties
• identification documents and details needed to prepare offers, contracts and authorities, or to meet identity verification requirements
• notes and records of our conversations, meetings and emails
• for property management: landlord, tenant and property details needed to manage a tenancy
• information about how you use our website (see "Cookies and tracking" below)

How we collect it

• directly from you, when you fill in a form on our website, book a call, call or email us, or meet with us
• through Facebook, Instagram and Google ads and lead forms you choose to complete
• from people involved in your purchase or tenancy, such as mortgage brokers, lenders, conveyancers, selling agents, building inspectors and referral partners, where you have asked them to deal with us
• from public sources and property data providers, such as listing websites, title and planning records

Recorded meetings. With your agreement, we may record and transcribe video calls (for example with Google Meet) so we have an accurate record of what was discussed and what happens next. Let us know at the start of the call if you'd prefer we don't.

How we use it

• to provide our buyers agency and property management services, including finding, assessing and negotiating on properties for you
• to prepare property briefs, reports and recommendations
• to give you access to your client portal and keep you updated
• to respond to enquiries and book appointments
• to send you market updates and other information about our services (you can unsubscribe at any time)
• to improve our website, advertising and services
• to meet our legal obligations, including record keeping and identity verification

Who we share it with

We don't sell your personal information. We share it only where needed to provide our services, or where the law requires it, with:

• people involved in your purchase or tenancy, such as selling agents, vendors, conveyancers and solicitors, mortgage brokers and lenders, building and pest inspectors, valuers, and property managers
• service providers who help us run the business, including our CRM and email platform (Wayhub, built on HighLevel), website hosting (Netlify), email and file storage (Google Workspace), accounting software (Xero), advertising platforms (Google and Meta) and video meeting tools
• AI tools we use to help draft documents, such as property briefs and meeting summaries. A person at Timar always checks the result before it is used
• government bodies, regulators or courts where we are required or authorised by law

Information stored overseas

Some of our service providers store or process information outside Australia, mainly in the United States. We use well-established providers and take reasonable steps to make sure they protect your information in a way that is consistent with the Australian Privacy Principles.

Cookies and tracking

Our website uses cookies and similar tools to understand how visitors use the site and to measure our advertising:

• Google Analytics shows us which pages are visited and how people find the site
• Google Ads measures whether people who click our ads go on to contact us
• Meta (Facebook) Pixel is used on some of our forms and landing pages to measure our Facebook and Instagram ads

These tools may show you our ads on other websites. You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, and change your ad preferences in your Google and Facebook settings.

Marketing

If you give us your details, we may send you emails or text messages about the property market and our services. Every marketing email has an unsubscribe link, or you can ask us to stop at any time. We will still contact you about any service you have engaged us for.

Keeping your information secure

We store information in password-protected systems and limit access to the people who need it. We keep records for as long as we need them to provide our services and meet our legal obligations, then securely delete or de-identify them.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We'll respond within 30 days. If we can't give you access, we'll explain why.

Questions and complaints

If you have a question or concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.